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14px}.tickets-mensaje--staff{background:#eff6ff;border-color:#bfdbfe}.tickets-mensaje-meta{display:flex;justify-content:space-between;font-size:.75rem;color:var(--color-text-light);margin-bottom:6px}.tickets-mensaje-texto{font-size:.88rem;color:var(--color-text);line-height:1.5;white-space:pre-wrap;word-break:break-word}.tickets-responder-sep{border:none;border-top:1px solid var(--color-border);margin:4px 0 14px}.tickets-detalle-meta{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:14px}.tickets-detalle-desc{font-size:.88rem;color:var(--color-text);line-height:1.6;background:#f6f8fa;border:1px solid var(--color-border);border-radius:8px;padding:10px 14px;margin-bottom:16px;white-space:pre-wrap;word-break:break-word}.mcs-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#0000008c;z-index:1000;display:flex;align-items:center;justify-content:center;padding:16px}.mcs-box{background:var(--color-bg, #f0f4f5);border-radius:14px;box-shadow:0 8px 40px #16536038;width:92vw;max-width:1100px;max-height:90vh;display:flex;flex-direction:column;overflow:hidden}.mcs-header{display:flex;align-items:center;justify-content:space-between;padding:16px 24px;border-bottom:1px solid var(--color-border, #c5dde2);background:var(--color-surface, #fff);flex-shrink:0}.mcs-header-title{font-family:var(--mozart-font-display);font-variation-settings:"opsz" 72;font-size:1.6rem;font-weight:600;line-height:1.15;letter-spacing:-.01em;color:var(--mozart-ink)}.mcs-header-cola{margin-left:10px;font-size:.8rem;font-weight:500;color:var(--color-text-muted, #6b9aa4);background:var(--color-bg, #f0f4f5);padding:2px 10px;border-radius:12px}.mcs-header-skip{font-size:.82rem;color:var(--color-text-muted, #6b9aa4);background:none;border:1px solid var(--color-border, #c5dde2);border-radius:6px;padding:6px 14px;cursor:pointer;transition:background .15s}.mcs-header-skip:hover{background:var(--color-bg, #f0f4f5)}.mcs-body{display:flex;flex:1;overflow:hidden}.mcs-col-form{flex-shrink:0;padding:24px;overflow-y:auto;border-right:1px solid var(--color-border, #c5dde2);display:flex;flex-direction:column;gap:0}.mcs-col-title{font-size:.9rem;font-weight:700;color:var(--color-primary, #165360);margin:0 0 18px;text-transform:uppercase;letter-spacing:.04em}.mcs-spinner-wrap{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:16px;padding:48px 0}.mcs-spinner{width:40px;height:40px;border:3px solid var(--color-border, #c5dde2);border-top-color:var(--color-primary, #165360);border-radius:50%;animation:mcs-spin .8s linear infinite}@keyframes mcs-spin{to{transform:rotate(360deg)}}.mcs-spinner-txt{font-size:.9rem;color:var(--color-text-muted, #6b9aa4);margin:0}.mcs-error-ia{background:#fff8e6;border:1px solid #f0c040;border-radius:8px;padding:10px 14px;margin-bottom:16px;display:flex;flex-direction:column;gap:4px;font-size:.85rem;color:#8a6200}.mcs-error-ia-hint{font-size:.8rem;opacity:.75}.mcs-field{margin-bottom:18px}.mcs-label{display:block;font-size:.8rem;font-weight:600;color:var(--color-text-muted, #6b9aa4);margin-bottom:6px;text-transform:uppercase;letter-spacing:.03em}.mcs-required{color:#c0392b;font-size:.85rem}.mcs-optional{font-weight:400;text-transform:none;letter-spacing:0;font-size:.75rem;opacity:.7}.mcs-select,.mcs-input{width:100%;padding:9px 12px;border:1px solid var(--color-border, #c5dde2);border-radius:8px;font-size:.9rem;color:var(--color-text, #1a2e32);background:var(--color-surface, #fff);box-sizing:border-box;transition:border-color .15s}.mcs-select:focus,.mcs-input:focus{outline:none;border-color:var(--color-primary, #165360)}.mcs-select:disabled,.mcs-input:disabled{opacity:.6}.mcs-textarea{width:100%;padding:9px 12px;border:1px solid var(--color-border, #c5dde2);border-radius:8px;font-size:.87rem;color:var(--color-text, #1a2e32);background:var(--color-surface, #fff);box-sizing:border-box;resize:vertical;font-family:inherit;transition:border-color .15s;line-height:1.5}.mcs-textarea:focus{outline:none;border-color:var(--color-primary, #165360)}.mcs-textarea:disabled{opacity:.6}.mcs-err-guardar{font-size:.82rem;color:#c0392b;margin:0 0 12px}.mcs-footer-btns{display:flex;justify-content:flex-end;gap:10px;margin-top:4px}.mcs-btn-cancelar{padding:9px 20px;border:1px solid var(--color-border, #c5dde2);border-radius:8px;background:none;font-size:.88rem;color:var(--color-text-muted, #6b9aa4);cursor:pointer;transition:background .15s}.mcs-btn-cancelar:hover:not(:disabled){background:var(--color-bg, #f0f4f5)}.mcs-btn-confirmar{padding:9px 22px;background:var(--color-primary, #165360);color:#fff;border:none;border-radius:8px;font-size:.88rem;font-weight:600;cursor:pointer;transition:opacity .15s}.mcs-btn-confirmar:hover:not(:disabled){opacity:.88}.mcs-btn-confirmar:disabled{opacity:.5;cursor:default}.mcs-col-chat{flex:1;display:flex;flex-direction:column;overflow:hidden;padding:24px 24px 0}.mcs-chat-phone{font-weight:400;color:var(--color-text-muted, #6b9aa4);font-size:.8rem;text-transform:none;letter-spacing:0}.mcs-chat-scroll{flex:1;overflow-y:auto;padding-bottom:16px;display:flex;flex-direction:column;gap:8px}.mcs-chat-empty{text-align:center;color:var(--color-text-muted, #6b9aa4);font-size:.85rem;margin-top:32px}.mcs-msg{display:flex;flex-direction:column;max-width:80%}.mcs-msg--entrante{align-self:flex-start;align-items:flex-start}.mcs-msg--saliente{align-self:flex-end;align-items:flex-end}.mcs-msg-burbuja{font-size:.85rem;line-height:1.45;padding:7px 12px;border-radius:10px;word-break:break-word}.mcs-msg--entrante .mcs-msg-burbuja{background:var(--color-surface, #fff);border:1px solid var(--color-border, #c5dde2);color:var(--color-text, #1a2e32);border-bottom-left-radius:2px}.mcs-msg--saliente .mcs-msg-burbuja{background:var(--color-primary, #165360);color:#fff;border-bottom-right-radius:2px}.mcs-msg-tipo{font-size:.75rem;opacity:.65}.mcs-msg-hora{font-size:.72rem;color:var(--color-text-muted, #6b9aa4);margin-top:2px;padding:0 2px}.mts-header-arrow{font-size:.88rem;color:var(--color-text-muted, #6b9aa4);margin-left:8px}.mts-header-arrow strong{color:var(--color-primary, #165360)}.mts-textarea-contexto{border-color:var(--color-primary, #165360)!important;background:#16536008!important}.mts-btn-transferir{background:var(--color-primary-dark, #0f3a44)!important}.mts-btn-transferir:hover:not(:disabled){opacity:.88}.clientes-dashboard{display:flex;flex-direction:column;gap:24px}.clientes-loading{color:var(--color-text-muted);font-size:.9rem;padding:40px 0;text-align:center}.clientes-kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:16px}.clientes-kpi-card{background:var(--mozart-surface);border:1px solid var(--mozart-border);border-radius:16px;padding:20px;display:flex;flex-direction:column;gap:6px;box-shadow:var(--mozart-shadow)}.clientes-kpi-icon{font-size:1.4rem;margin-bottom:4px}.clientes-kpi-value{font-size:1.75rem;font-weight:600;color:var(--mozart-ink);line-height:1.1;font-variant-numeric:tabular-nums}.clientes-kpi-label{font-size:.85rem;color:var(--mozart-muted);font-weight:500}.clientes-chart-card{background:var(--color-bg);border:1.5px solid var(--color-border);border-radius:12px;padding:20px 18px}.clientes-chart-titulo{font-size:.9rem;font-weight:700;color:var(--color-text);margin:0 0 16px}.clientes-ia-placeholder{border:2px dashed var(--color-border);border-radius:12px;padding:36px 24px;text-align:center;display:flex;flex-direction:column;align-items:center;gap:8px}.clientes-ia-icon{font-size:2.5rem;margin-bottom:4px}.clientes-ia-titulo{font-size:1.05rem;font-weight:600;color:var(--mozart-ink)}.clientes-ia-desc{font-size:.85rem;color:var(--color-text-muted);max-width:480px;line-height:1.5}.clientes-ia-badge{background:var(--color-primary);color:#fff;border-radius:20px;padding:4px 14px;font-size:.75rem;font-weight:700;margin-top:4px}.btn-ver-cliente{padding:5px 14px;background:var(--color-primary);color:#fff;border:none;border-radius:6px;font-size:.8rem;font-weight:600;cursor:pointer;white-space:nowrap;transition:opacity .15s}.btn-ver-cliente:hover{opacity:.85}.cd-modal{background:var(--color-bg, #f0f4f5);border-radius:14px;box-shadow:0 8px 40px #16536038;width:92vw;max-width:1100px;max-height:88vh;display:flex;flex-direction:column;overflow:hidden;position:relative}.cd-modal-header{display:flex;justify-content:space-between;align-items:flex-start;padding:20px 24px 18px;border-bottom:1px solid var(--mozart-border);background:var(--color-surface, #fff);flex-shrink:0;gap:14px}.cd-modal-nombre{font-family:var(--mozart-font-display);font-variation-settings:"opsz" 72;font-size:1.6rem;font-weight:600;line-height:1.15;letter-spacing:-.01em;color:var(--mozart-ink)}.cd-modal-phone{font-size:.85rem;color:var(--color-text-muted, #6b9aa4);margin-top:2px}.cd-btn-cerrar{padding:9px 24px;background:none;border:1.5px solid var(--color-border, #c5dde2);border-radius:8px;font-size:.9rem;font-weight:600;color:var(--color-text, #1a2e32);cursor:pointer;transition:background .15s;align-self:center}.cd-btn-cerrar:hover{background:var(--color-bg, #f0f4f5)}.cd-modal-body{display:flex;flex:1;overflow:hidden}.cd-col-izq{flex-shrink:0;border-right:1px solid var(--color-border, #c5dde2);display:flex;flex-direction:column;overflow:hidden;padding:18px 16px;gap:16px}.cd-concepto{background:var(--color-surface, #fff);border:1px solid var(--color-border, #c5dde2);border-radius:10px;padding:12px 14px;flex-shrink:0}.cd-concepto-label{font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--color-primary, #165360);margin-bottom:6px}.cd-concepto-texto{font-size:.85rem;color:var(--color-text, #1a2e32);line-height:1.5}.cd-sesiones-titulo{font-size:.75rem;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--color-text-muted, #6b9aa4);display:flex;align-items:center;gap:8px;flex-shrink:0}.cd-sesiones-count{background:var(--color-primary, #165360);color:#fff;border-radius:20px;padding:1px 8px;font-size:.72rem}.cd-sesiones-lista{flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:8px}.cd-sesion-item{border:1.5px solid var(--color-border, #c5dde2);border-radius:8px;padding:10px 12px;cursor:pointer;transition:border-color .15s,background .15s;display:flex;flex-direction:column;gap:4px}.cd-sesion-item:hover{background:var(--color-surface, #fff)}.cd-sesion-item--activa{border-color:var(--color-primary, #165360);background:var(--color-surface, #fff)}.cd-sesion-fecha{font-size:.78rem;color:var(--color-text-muted, #6b9aa4)}.cd-sesion-meta{display:flex;gap:6px;flex-wrap:wrap;align-items:center}.cd-sesion-cola{color:#fff;border-radius:10px;padding:1px 8px;font-size:.72rem;font-weight:600}.cd-sesion-agente{font-size:.75rem;color:var(--color-text-muted, #6b9aa4)}.cd-sesion-tipif{font-size:.78rem;color:var(--color-text, #1a2e32);font-weight:500}.cd-col-der{flex:1;display:flex;flex-direction:column;overflow:hidden;min-width:0}.cd-resumen-sesion{padding:14px 20px;border-bottom:1px solid var(--color-border, #c5dde2);background:var(--color-surface, #fff);flex-shrink:0}.cd-resumen-sesion--vacio{font-size:.82rem;color:var(--color-text-muted, #6b9aa4);font-style:italic}.cd-resumen-label{font-size:.72rem;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--color-primary, #165360);margin-bottom:6px}.cd-resumen-texto{font-size:.87rem;color:var(--color-text, #1a2e35);line-height:1.5}.cd-resumen-toggle{display:flex;align-items:center;justify-content:space-between;width:100%;background:none;border:none;padding:0 0 6px;cursor:pointer;gap:8px}.cd-resumen-toggle:hover .cd-resumen-label{opacity:.75}.cd-resumen-toggle-icon{font-size:.65rem;color:var(--color-primary, #165360);flex-shrink:0}.cd-resumen-bloque{display:flex;flex-direction:column;gap:3px;padding:8px 0;border-bottom:1px solid var(--color-border, #e5eef0)}.cd-resumen-bloque:last-child{border-bottom:none}.cd-resumen-seccion-label{font-size:.68rem;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--color-primary, #165360)}.cd-resumen-parrafo{margin:0;font-size:.87rem;color:var(--color-text, #1a2e35);line-height:1.55}.cd-chat-scroll{flex:1;overflow-y:auto;padding:16px 20px;display:flex;flex-direction:column;gap:8px}.cd-empty{font-size:.85rem;color:var(--color-text-muted, #6b9aa4);font-style:italic;padding:8px 0}.cd-empty--center{display:flex;align-items:center;justify-content:center;flex:1;padding:40px;font-style:normal}.cd-msg{display:flex;flex-direction:column;max-width:78%}.cd-msg--entrante{align-self:flex-start;align-items:flex-start}.cd-msg--saliente{align-self:flex-end;align-items:flex-end}.cd-msg-burbuja{font-size:.85rem;line-height:1.45;padding:7px 12px;border-radius:10px;word-break:break-word}.cd-msg--entrante .cd-msg-burbuja{background:var(--color-surface, #fff);border:1px solid var(--color-border, #c5dde2);color:var(--color-text, #1a2e32);border-bottom-left-radius:2px}.cd-msg--saliente .cd-msg-burbuja{background:var(--color-primary, #165360);color:#fff;border-bottom-right-radius:2px}.cd-msg-tipo{font-size:.75rem;opacity:.65}.cd-msg-hora{font-size:.72rem;color:var(--color-text-muted, #6b9aa4);margin-top:2px;padding:0 2px}.mail-tabs{display:flex;gap:4px;margin-bottom:24px;border-bottom:1.5px solid var(--color-border);padding-bottom:0}.mail-tab-btn{padding:8px 20px;border:none;background:none;font-size:.9rem;font-weight:500;color:var(--color-text-light);cursor:pointer;border-bottom:2.5px solid transparent;margin-bottom:-1.5px;transition:color .15s,border-color .15s}.mail-tab-btn:hover{color:var(--color-primary)}.mail-tab-btn--active{color:var(--color-primary);border-bottom-color:var(--color-primary);font-weight:600}.mail-kpis{display:grid;grid-template-columns:repeat(auto-fill,minmax(160px,1fr));gap:16px;margin-bottom:28px}.mail-kpi{background:var(--mozart-surface);border:1px solid var(--mozart-border);border-radius:16px;padding:20px;display:flex;flex-direction:column;gap:6px;box-shadow:var(--mozart-shadow)}.mail-kpi-valor{font-size:1.75rem;font-weight:600;color:var(--mozart-ink);line-height:1.1;font-variant-numeric:tabular-nums}.mail-kpi-label{font-size:.85rem;font-weight:500;color:var(--mozart-muted)}.mail-kpi--tasa .mail-kpi-valor,.mail-kpi--avg .mail-kpi-valor,.mail-kpi--escalados .mail-kpi-valor,.mail-kpi--pendientes .mail-kpi-valor{color:var(--mozart-ink)}.mail-toolbar{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:12px;margin-bottom:16px}.mail-toolbar-filtros{display:flex;gap:8px;flex-wrap:wrap}.mail-toolbar-filtros select{padding:6px 10px;border:1px solid var(--color-border);border-radius:8px;font-size:.85rem;background:#fff;color:var(--color-text);cursor:pointer}.mail-toolbar-acciones{display:flex;gap:8px}.mail-tabla-wrap{background:#fff;border:1px solid var(--color-border);border-radius:12px;overflow:hidden}.mail-tabla{width:100%;border-collapse:collapse;font-size:.88rem}.mail-tabla th{background:#f6f8fa;padding:10px 14px;text-align:left;font-size:.78rem;font-weight:600;color:var(--color-text-light);text-transform:uppercase;letter-spacing:.04em;border-bottom:1px solid var(--color-border)}.mail-tabla td{padding:11px 14px;border-bottom:1px solid #f0f2f4;vertical-align:middle}.mail-tabla tr:last-child td{border-bottom:none}.mail-tabla tr:hover td{background:#f9fbfc;cursor:pointer}.mail-tabla .mail-asunto{font-weight:500;color:var(--color-text);max-width:260px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mail-tabla .mail-remitente{color:var(--color-text-light);font-size:.82rem;max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mail-badge{display:inline-block;padding:2px 10px;border-radius:12px;font-size:.75rem;font-weight:600;white-space:nowrap}.mail-badge--pendiente{background:#dbeafe;color:#1e40af}.mail-badge--en_proceso{background:#fef9c3;color:#854d0e}.mail-badge--resuelto_ia{background:#dcfce7;color:#166534}.mail-badge--resuelto_humano{background:#d1fae5;color:#065f46}.mail-badge--escalado{background:#fee2e2;color:#991b1b}.mail-badge--en_gestion{background:#e0f2fe;color:#0369a1}.mail-badge--respuesta_negativa{background:#fff7ed;color:#c2410c}.mail-badge--peticion{background:#ede9fe;color:#5b21b6}.mail-badge--queja{background:#fee2e2;color:#991b1b}.mail-badge--reclamo{background:#fef9c3;color:#854d0e}.mail-badge--sugerencia{background:#dcfce7;color:#166534}.mail-badge--cola{background:#e0f2fe;color:#0369a1}.mail-badge--numero{background:#f3f4f6;color:#374151;font-variant-numeric:tabular-nums;font-weight:700}.mail-detalle{display:flex;flex-direction:column;height:calc(100vh - 56px);background:#fff}.mail-detalle-topbar{display:flex;align-items:center;gap:12px;padding:10px 24px;border-bottom:1px solid #e2e8f0;background:#f8fafc;flex-shrink:0}.mail-detalle-back{background:none;border:none;font-size:.88rem;color:#4b5563;cursor:pointer;padding:5px 10px;border-radius:6px;font-weight:500;white-space:nowrap;transition:background .15s}.mail-detalle-back:hover{background:#e5e7eb}.mail-detalle-badges{display:flex;gap:6px;flex-wrap:wrap;flex:1}.mail-detalle-acciones{display:flex;gap:8px;flex-shrink:0}.mail-detalle-asunto{font-size:1.05rem;font-weight:600;color:var(--mozart-ink);padding:18px 28px 12px;border-bottom:1px solid #f1f5f9;flex-shrink:0}.mail-detalle-body{flex:1;overflow-y:auto;padding:0}.mail-detalle-msg{display:flex;gap:16px;padding:20px 28px;border-bottom:1px solid 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